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Strategies for Managing Critical Success Factors of BPM Initiatives in Brazilian Public Organizations: A Qualitative Empirical Study

Hígor Ricardo Monteiro Santos, George Valença, Carina Frota Alves. Strategies for Managing Critical Success Factors of BPM Initiatives in Brazilian Public Organizations: A Qualitative Empirical Study. Braz. J. Inf. Syst., 8(1):42-64, 2015. [doi]

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