Kenneth Sayles, David G. Novick. Assessing effectiveness of personality style in documentation. In Scott R. Tilley, Shihong Huang, editors, Proceedings of the 22nd Annual International Conference on Design of Communication: The Engineering of Quality Documentation, SIGDOC 2004, Memphis, Tennessee, USA, October 10-13, 2004. pages 75-82, ACM, 2004. [doi]
Abstract is missing.