Thomas Schaaf, Michael Brenner. On tool support for Service Level Management: From requirements to system specifications. In Claudio Bartolini, Akhil Sahai, Jacques Philippe Sauvé, editors, Proceedings of BDIM 2008, 3rd IEEE/IFIP International Workshop on Business-Driven IT Management, April 7, 2008, Salvador, Brazil. pages 71-80, IEEE, 2008. [doi]
Abstract is missing.