eService by Swiss and Austrian Hotels: Does Language Matter? - researchr publication authors

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Roland Schegg, Andreas Liebrich, Fang Liu, Jamie Murphy. eService by Swiss and Austrian Hotels: Does Language Matter?. In Martin Hitz, Marianna Sigala, Jamie Murphy, editors, Information and Communication Technologies in Tourism, ENTER 2006, Proceedings of the International Conference in Lausanne, Switzerland, 2006. pages 357-368, Springer, 2006. [doi]

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