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Universelle Kommunikation für optimalen Kundenservice bei LVM

Werner Schmidt, Horst Reufsteck, Peter Menzel. Universelle Kommunikation für optimalen Kundenservice bei LVM. In Klaus R. Dittrich, Wolfgang König, Andreas Oberweis, Kai Rannenberg, Wolfgang Wahlster, editors, INFORMATIK 2003 - Innovative Informatikanwendungen, Band 1, Beiträge der 33. Jahrestagung der Gesellschaft für Informatik e.V. (GI), 29. September - 2. Oktober 2003 in Frankfurt am Main. Volume 34 of LNI, pages 158-164, GI, 2003.

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