Tomas Schweigert, Michael Philipp. ISO 33020 Cornerstone or Pitfall of Process Improvement. In Xabier Larrucea, Izaskun Santamaria, Rory V. O'Connor, Richard Messnarz, editors, Systems, Software and Services Process Improvement - 25th European Conference, EuroSPI 2018, Bilbao, Spain, September 5-7, 2018, Proceedings. Volume 896 of Communications in Computer and Information Science, pages 318-328, Springer, 2018. [doi]
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