Pnina Shachaf, Shannon M. Oltmann, Sarah M. Horowitz. Service equality in virtual reference. JASIS, 59(4):535-550, 2008. [doi]
@article{ShachafOH08,
title = {Service equality in virtual reference},
author = {Pnina Shachaf and Shannon M. Oltmann and Sarah M. Horowitz},
year = {2008},
doi = {10.1002/asi.20757},
url = {http://dx.doi.org/10.1002/asi.20757},
researchr = {https://researchr.org/publication/ShachafOH08},
cites = {0},
citedby = {0},
journal = {JASIS},
volume = {59},
number = {4},
pages = {535-550},
}