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Pnina Shachaf, Howard Rosenbaum, Eileen G. Abels, Marie L. Radford, Lynn Silipigni Connaway, Rich Gazan, Chirag Shah. Social reference and digital reference: Online question answering practices in two diverse communities. In Thriving on Diversity: Information Opportunities in a Pluralistic World - Proceedings of the 72nd ASIS&T Annual Meeting, ASIST 2009, Vancouver, BC, Canada, November 6-11, 2009. Volume 46 of Proceedings of the Association for Information Science and Technology, pages 1-5, Wiley, 2009. [doi]

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