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Learnings from a Pilot Hybrid Question Answering System: CQAS: Case Study based on a Singapore Government Agency's Customer Service Centre

Alvina Lee Hui Shan, Venky Shankararaman, Eng Lieh Ouh. Learnings from a Pilot Hybrid Question Answering System: CQAS: Case Study based on a Singapore Government Agency's Customer Service Centre. In Loni Hagen, Mihkel Solvak, Sungsoo Hwang, editors, dg.o 2022: The 23rd Annual International Conference on Digital Government Research, Virtual Event, Republic of Korea, June 15 - 17, 2022. pages 437-439, ACM, 2022. [doi]

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Alvina Lee Hui Shan

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Venky Shankararaman

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Eng Lieh Ouh

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