Table of Contents

• Communication between Citizens and Public Organizations as a means of Public Value Co-creationFoteini Vagena, Eriks Sneiders. 1-12 [doi]
• Re-Shaping the EU Digital Identity FrameworkSilvia Lips, Natalia Vinogradova, Robert Krimmer, Dirk Draheim. 13-21 [doi]
• Framework for designing interoperable public service architectures with exemplification along small-scale procurement and PEPPOLAndreas Schmitz, Ansgar Mondorf, Maria A. Wimmer. 22-34 [doi]
• Fostering Data Collaboratives' systematisation through models' definition and research priorities settingFederico Bartolomucci, Gianluca Bresolin. 35-40 [doi]
• Enhancing European Interoperability Frameworks to Leverage Mobile Cross-Border Services in EuropeAndreea Ancuta Corici, Blaz Podgorelec, Thomas Zefferer, Detlef Hühnlein, Jordi Cucurull, Hans Graux, Stefan Dedovic, Bogdan Romanov, Carsten Schmidt, Robert Krimmer. 41-53 [doi]
• Translating Human Values to Design Requirements: The Case of Developing Digital Government Collaborative Platform (DGCP) for Environmental Sustainability in Sri LankaMohamed Sapraz, Shengnan Han. 54-61 [doi]
• From requirements to a research agenda for governments governing reuse of critical raw materials in the circular economySélinde van Engelenburg, Boriana Rukanova, Jolien Ubacht, Siu Lie Tan, Yao-Hua Tan, Marijn Janssen 0001. 62-67 [doi]
• Digital Government and the Circular Economy: Towards an Analytical FrameworkRony Medaglia, Boriana Rukanova, Yao-Hua Tan. 68-77 [doi]
• Exposing the Phish: The Effect of Persuasion Techniques in Phishing E-MailsMichael Koddebusch. 78-87 [doi]
• Please stop trying to predict elections only with TwitterKellyton Brito, Rogério Luiz Cardoso Silva Filho, Paulo J. L. Adeodato. 88-95 [doi]
• Social media institutionalization in European local governments: a comparison of administrative traditionsJ. Ignacio Criado, Julián Villodre, José Ramon Gil-García. 96-104 [doi]
• Tips, Tidings, and Tech: Governmental Communication on Facebook During the COVID-19 PandemicEhsan ul Haq, Tristan Braud, Lik Hang Lee, Reza Hadi Mogavi, He Zhang, Pan Hui 0001. 105-117 [doi]
• Institutional Trust and Social Media Use in Citizen-State Relations: Results from an international cross country vignette studyVincent Homburg. 118-128 [doi]
• Semi-supervised learning approaches for predicting South African political sentiment for local government electionsMashadi Ledwaba, Vukosi Marivate. 129-137 [doi]
• Managing The COVID-19 in Canada: Exploring Twitter Communication by Government and Health OfficialsArbi Chouikh, Ghofrane Medini, Sehl Mellouli, Sharon E. Straus, Christine Fahim. 138-143 [doi]
• How Does Social Media Influence Government Trust Among Chinese Youth Groups? A Chain Mediation Study Based on Trust Theory and Planned Behavior TheoryYuanyuan Guo. 144-150 [doi]
• E-petitioning as Online Collective Action in We the People: The Case of the Legalization of Marijuana in the USCatherine Dumas. 151-165 [doi]
• On Using Privacy Labels for Visualizing the Privacy Practice of SMEs: Challenges and Research DirectionsMortaza S. Bargh, Maud van de Mosselaar, Paul Rutten, Sunil Choenni. 166-175 [doi]
• Research for making smart city cybersecurity policy according to communication theory: Focus on the communication structureHyesung Park, Jeong-Eun Seo, Hunyeong Kwon. 176-182 [doi]
• Conceptual challenges of researching Artificial Intelligence in public administrationsColin van Noordt. 183-190 [doi]
• A Conversational Agent for Argument-driven E-participationAndrés Segura-Tinoco, Andrés Holgado-Sánchez, Iván Cantador, María E. Cortés-Cediel, Manuel Pedro Rodríguez Bolívar. 191-205 [doi]
• A Systems View of Enterprise Data Governance for Artificial Intelligence Applications in GovernmentLuis Felipe Luna-Reyes, Teresa M. Harrison. 206-213 [doi]
• Designing for ResponsibilityAntonia Sattlegger, Jeroen van den Hoven, Nitesh Bharosa. 214-225 [doi]
• Mind the Gap: Towards an Understanding of Government Decision-Making based on Artificial IntelligenceDavid Valle Cruz, Rigoberto Garcia-Contreras, J. Patricia Muñoz-Chávez. 226-234 [doi]
• The Impact of Data Governance on OGD Publication - An Ethnographic OdysseyAuriane Marmier. 235-243 [doi]
• Automated impact assessment - How digitizing government enables rapid and tailor-made policy responsesMariia Maksimova, Art Alishani, Mihkel Solvak, Robert Krimmer. 244-251 [doi]
• Using Knowledge Graphs to provide public service informationRafail Promikyridis, Efthimios Tambouris. 252-259 [doi]
• Enhancing Firms' Financial Support Decision-Making with Predictions of Technological Resilience to Economic CrisesEuripidis N. Loukis, Niki Kyriakou. 260-267 [doi]
• Does web page loading speed matter? An analysis in the Brazilian Public Service PortalsBeatriz B. B. Lanza, Maria Aparecida Oliveira, Yohanna Juk, Thiago Ávila, Daniel Valotto. 268-273 [doi]
• Towards a Definition of a User Profile in E-government: The Mexican and the Spanish CasesRodrigo Sandoval-Almazán, Adrian Osiel Millan-Vargas, Javier Cifuentes-Faura. 274-281 [doi]
• Challenges in the Transition towards a Quantum-safe GovernmentIni Kong, Marijn Janssen 0001, Nitesh Bharosa. 282-292 [doi]
• E-Court System Evaluation through the User's Perspective: Applying the End-User Computing Satisfaction (EUCS) ModelRozha K. Ahmed, Omer Ahmed, Ingrid Pappel, Dirk Draheim. 293-299 [doi]
• Outsource or Invest? A Multiple Case Study of Digital Government Platform StrategiesYiwei Gong, Xinyi Yang. 300-306 [doi]
• Balancing the Digital Portfolio: Empirical evidence of an ambidextrous bias in digital governmentTomas Lindroth, Johan Magnusson, Kristian Norling, Jacob Torell. 307-314 [doi]
• How Technology makes Institutions: the case of PeruAntonio Cordella, Francesco Gualdi. 315-321 [doi]
• Challenges and Opportunities for ICT in Co-production: A Case Study of Public Service Innovation in an Italian MunicipalityChiara Leonardi, Elena Not. 322-327 [doi]
• Safe return to the workplace: Perceived opportunities and threats in the use of health surveillance technologies in public administrationsStefan Stepanovic, Tobias Mettler. 328-335 [doi]
• Digital transformation in local government organisations: empirical evidence from blockchain initiativesStanislav Mahula, Mikael Lindquist, Livia Norström, Juho Lindman. 336-345 [doi]
• A Study on Privacy Protection of Mobile Evidence in Relation to Criminal Investigative ProceduresOk Heo, Hee-jin Koo, Hun Yeong Kwon. 346-355 [doi]
• Digital Decoupling: A Population Study of Digital Transformation Strategies in Swedish MunicipalitiesKristian Norling, Tomas Lindroth, Johan Magnusson, Jacob Torell. 356-363 [doi]
• Understanding Citizen Actions in Public Encounters: Towards a Multi-Channel Process ModelIda Lindgren, Christian Østergaard Madsen. 364-371 [doi]
• Applying User-Centered Design on Digital Transformation of Public Services: A Case Study in BrazilGlauco Vitor Pedrosa, Andrea Judice, Marcelo Judice, Leonardo Araújo, Fabiola Fleury, Rejane Figueiredo. 372-379 [doi]
• An Overview of Rede.gov.br as a Federative Mechanism for Digital Government Development in BrazilBeatriz Barreto Brasileiro Lanza, Thiago José Tavares Ávila, Daniel Valotto. 380-390 [doi]
• The Implementation of a Digital Strategy in the Austrian Public SectorNoella Edelmann, Ines Mergel. 391-399 [doi]
• Existence and Intentionality of Digital Transformation in Public Organizations: A Phenomenological PerspectiveYi-Fan Wang. 400-409 [doi]
• Cross-Boundary Information Sharing Flows in Emergency Management: : Proposing a Conceptual FrameworkTzuhao Chen, José Ramón Gil-García, Mila Gascó-Hernández. 410-415 [doi]
• Forming Smart Governance under a City Digital Transformation Strategy - findings from Greece and ICCChristos Ziozias, Leonidas Anthopoulos. 416-424 [doi]
• Intergovernmental Relations in the Implementation of the Public Service User Defense Code in Brazil: State capabilities and institutional arrangementsThiago José Tavares Ávila, Danilo Gonçalves dos Santos, Ronise Suzuki de Oliveira. 425-436 [doi]
• Learnings from a Pilot Hybrid Question Answering System: CQAS: Case Study based on a Singapore Government Agency's Customer Service CentreAlvina Lee Hui Shan, Venky Shankararaman, Eng Lieh Ouh. 437-439 [doi]
• Creating Trust in Citizen Participation through Decentralized Autonomous Citizen Participation Organizations (DACPOs)Olivier Rikken, Marijn Janssen 0001, Zenlin Kwee. 440-442 [doi]
• The survey of the factors influencing the use of open government data in Taiwan: The preliminary findingsTung-Mou Yang, Yi-Jung Wu. 443-449 [doi]
• The characteristics of government officials' information seeking in open data policy implementation: The perspective of Ellis' modelTung-Mou Yang, Chung-Chen Ma. 450-453 [doi]
• Let's Gamify Open Government Data Portals! The GamOGD prototypeAnthony Simonofski, Antoine Clarinval, Anneke Zuiderwijk, Wafa Hammedi. 454-455 [doi]
• A High-Level Framework for Green Customs and Research AgendaBoriana Rukanova, Toni Männistö, Juha Hintsa, Yao-Hua Tan, Micha Slegt, Frank Heijmann. 456-458 [doi]
• The Verification of Public Health Maturity Framework for E-GovernmentJakub Chabik. 459-460 [doi]
• MEXIN: Multidialectal Ontology supporting NLP approach to improve government electronic communication with the Mexican Ethnic GroupsFernando Ortiz-Rodríguez, Sanju Tiwari, Ronak Panchal, José Melchor Medina Quintero, Ruben Barrera. 461-463 [doi]
• Public Values of Trustworthy Peer-to-peer (P2P) Lending SystemReni Sulastri, Marijn Janssen 0001. 464-465 [doi]
• OpenIllinois: An Information System for Transparency in Illinois State Electoral FinancesAndong Luis Li Zhao, Andrew Paley, Rachel F. Adler, Kristian Hammond. 466-468 [doi]
• Benchmarking the Digital Government Value ChainJaromir Durkiewicz, Tomasz Janowski. 469-471 [doi]
• Shared services for digital transformation in government: a case studyIllugi T. Hjaltalín, Hallur Th. Sigurdarson. 472-473 [doi]
• Crowdsourcing platform acting as an intermediary role in Collaborative governanceIn Hae Noh. 474-476 [doi]
• Smart Cities and Decision Support Systems - A literature review within the domain of blight propertiesCarlos B. Paiva Neto. 477-479 [doi]
• How did discourse shift among Afghan citizens during the fall of republic: Early insights using conversational AI platformJawad Ahmad Haqbeen, Sofia Sahab, Takayuki Ito 0001. 480-482 [doi]
• The Structure of an Innovation Ecosystem in Relationship between Individual Technology Startups and the Government: Evaluating the Foundations for Government ChallengeYu-Sheng Yang, LiChun Chiang. 483-485 [doi]
• Trust and Distrust in e-DemocracyDavid Duenas-Cid, Tomasz Janowski, Robert Krimmer. 486-488 [doi]
• Validating the Rules of Government AutomationElsa Estevez, Tomasz Janowski, Benjamin David Roseth. 489-491 [doi]
• A Framework for Integrated Public Services Co-Creation and SustainabilityNoella Edelmann, A. Paula Rodriguez Müller, Natalia Oprea, Efthimios Tambouris, Trui Steen. 492-493 [doi]
• New Forms of Delivering Public Goods through Inclusive, Interoperable and Integrated Public Services: Enablers, Benefits, and BarriersRobert Krimmer, Trui Steen, Matteo Gerosa, Enrique Areizaga, Jon Shamah. 494-496 [doi]
• Democratizing co-production of sustainable public servicesDiego López-de-Ipiña, Taco Brandsen, Trui Steen, Pauli Misikangas, Daniel Sarasa, A. Paula Rodriguez Müller, Noella Edelmann. 497-499 [doi]