Alvina Lee Hui Shan, Venky Shankararaman, Eng Lieh Ouh. Learnings from a Pilot Hybrid Question Answering System: CQAS: Case Study based on a Singapore Government Agency's Customer Service Centre. In Loni Hagen, Mihkel Solvak, Sungsoo Hwang, editors, dg.o 2022: The 23rd Annual International Conference on Digital Government Research, Virtual Event, Republic of Korea, June 15 - 17, 2022. pages 437-439, ACM, 2022. [doi]
@inproceedings{ShanSO22,
title = {Learnings from a Pilot Hybrid Question Answering System: CQAS: Case Study based on a Singapore Government Agency's Customer Service Centre},
author = {Alvina Lee Hui Shan and Venky Shankararaman and Eng Lieh Ouh},
year = {2022},
doi = {10.1145/3543434.3543661},
url = {https://doi.org/10.1145/3543434.3543661},
researchr = {https://researchr.org/publication/ShanSO22},
cites = {0},
citedby = {0},
pages = {437-439},
booktitle = {dg.o 2022: The 23rd Annual International Conference on Digital Government Research, Virtual Event, Republic of Korea, June 15 - 17, 2022},
editor = {Loni Hagen and Mihkel Solvak and Sungsoo Hwang},
publisher = {ACM},
isbn = {978-1-4503-9749-0},
}