Abhishek Shrivastava, Anirudha Joshi. Effects of visuals, menu depths, and menu positions on IVR usage by non-tech savvy users. In Jyoti Kumar, P. Vigneswara Ilavarasan, Girish Dalvi, editors, Proceedings of the 6th Indian Conference on Human Computer Interaction, IHCI 2014, New Delhi, India, December 7-9, 2014. pages 35-44, ACM, 2014. [doi]
Abstract is missing.