Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger. Service Provider Considerations for IT Service Management. In Integrated Network Management, IM 2007. 10th IFIP/IEEE International Symposium on Integrated Network Management, Munich, Germany, 21-25 May 2007. pages 757-760, IEEE, 2007. [doi]
@inproceedings{ShwartzABSWW07,
title = {Service Provider Considerations for IT Service Management},
author = {Larisa Shwartz and Naga Ayachitula and Melissa J. Buco and Maheswaran Surendra and Christopher Ward and Steve Weinberger},
year = {2007},
doi = {10.1109/INM.2007.374706},
url = {http://dx.doi.org/10.1109/INM.2007.374706},
researchr = {https://researchr.org/publication/ShwartzABSWW07},
cites = {0},
citedby = {0},
pages = {757-760},
booktitle = {Integrated Network Management, IM 2007. 10th IFIP/IEEE International Symposium on Integrated Network Management, Munich, Germany, 21-25 May 2007},
publisher = {IEEE},
}