Larisa Shwartz, Daniela Rosu, David Loewenstern, Melissa J. Buco, Shang Guo, Rafael Lavrado, Manish Gupta 0007, Pradipta De, Venkateswara Reddy Madduri, Jai K. Singh. Quality of IT service delivery - Analysis and framework for human error prevention. In IEEE International Conference on Service-Oriented Computing and Applications, SOCA 2010, 13-15 December 2010, Perth, Australia. pages 1-8, IEEE, 2010. [doi]
Abstract is missing.