Puti Sinansari, Syauqina Hening Salsabila, Syarifa Hanoum, Agnieszka Lopatka, Wojciech Wlodarski. Identify Customer Element Through Empathy Map and User Persona. In George A. Tsihrintzis, Carlos Toro 0001, Sebastián A. Ríos, Robert J. Howlett, Lakhmi C. Jain, editors, Knowledge-Based and Intelligent Information & Engineering Systems: Proceedings of the 27th International Conference KES-2023, Athens, Greece, 6-8 September 2023. Volume 225 of Procedia Computer Science, pages 4148-4156, Elsevier, 2023. [doi]
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