Christian J. Sinnett, Dave Nevin, Mary A. Brock, Lucas E. Turpin, Tammy Barr. Breaking through the beaver dam: guiding your customers and staff through a major restructure. In Terris B. Wolff, Parrish Nnambi, Elizabeth Wagnon, editors, Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008. pages 125-132, ACM, 2008. [doi]
Abstract is missing.