Towards the Total Quality Interface - Applying Taguchi TQM Techniques within the LUCID Method

Andy Smith, Lynne Dunckley. Towards the Total Quality Interface - Applying Taguchi TQM Techniques within the LUCID Method. In Martina Angela Sasse, Jim Cunningham, Russel L. Winder, editors, People and Computers XI, Proceedings of HCI 96. pages 3-17, Springer, 1996.