Explaining library user loyalty through perceived service quality: What is wrong?

Danilo Soares-Silva, Gustavo Hermínio Salati Marcondes de Moraes, Alexandre Cappellozza, Cristiano Morini. Explaining library user loyalty through perceived service quality: What is wrong?. JASIS, 71(8):954-967, 2020. [doi]

Authors

Danilo Soares-Silva

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Gustavo Hermínio Salati Marcondes de Moraes

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Alexandre Cappellozza

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Cristiano Morini

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