Explaining library user loyalty through perceived service quality: What is wrong?

Danilo Soares-Silva, Gustavo Hermínio Salati Marcondes de Moraes, Alexandre Cappellozza, Cristiano Morini. Explaining library user loyalty through perceived service quality: What is wrong?. JASIS, 71(8):954-967, 2020. [doi]

Abstract

Abstract is missing.