Trust-Supporting Design Elements as Signals for AI-Based Chatbots in Customer Service: A Behavior-Based Explanatory Model

Martin Sonntag, Jens Mehmann, Frank Teuteberg. Trust-Supporting Design Elements as Signals for AI-Based Chatbots in Customer Service: A Behavior-Based Explanatory Model. IJSSMET, 14(1):1-16, 2023. [doi]

Abstract

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