Luiz Fernando Puttow Southier, Esther Maria Rojas Krugger, Cleiton dos Santos Garcia, Edson Emílio Scalabrin. Process Mining and Root Cause Analysis for Detecting Inefficiencies in Business Processes: an Applied Case in a Brazilian Telecommunications Provider. In Weiming Shen 0001, Jean-Paul A. Barthès, Junzhou Luo, Adriana S. Vivacqua, Daniel Schneider 0008, Cheng Xie, Jinghui Zhang, Haibin Zhu, Kunkun Peng, Claudia Lage Rebello da Motta, editors, 26th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2023, Rio de Janeiro, Brazil, May 24-26, 2023. pages 53-58, IEEE, 2023. [doi]
@inproceedings{SouthierKGS23,
title = {Process Mining and Root Cause Analysis for Detecting Inefficiencies in Business Processes: an Applied Case in a Brazilian Telecommunications Provider},
author = {Luiz Fernando Puttow Southier and Esther Maria Rojas Krugger and Cleiton dos Santos Garcia and Edson Emílio Scalabrin},
year = {2023},
doi = {10.1109/CSCWD57460.2023.10152780},
url = {https://doi.org/10.1109/CSCWD57460.2023.10152780},
researchr = {https://researchr.org/publication/SouthierKGS23},
cites = {0},
citedby = {0},
pages = {53-58},
booktitle = {26th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2023, Rio de Janeiro, Brazil, May 24-26, 2023},
editor = {Weiming Shen 0001 and Jean-Paul A. Barthès and Junzhou Luo and Adriana S. Vivacqua and Daniel Schneider 0008 and Cheng Xie and Jinghui Zhang and Haibin Zhu and Kunkun Peng and Claudia Lage Rebello da Motta},
publisher = {IEEE},
isbn = {979-8-3503-3168-4},
}