Luiz Fernando Puttow Southier, Esther Maria Rojas Krugger, Cleiton dos Santos Garcia, Edson Emílio Scalabrin. Process Mining and Root Cause Analysis for Detecting Inefficiencies in Business Processes: an Applied Case in a Brazilian Telecommunications Provider. In Weiming Shen 0001, Jean-Paul A. Barthès, Junzhou Luo, Adriana S. Vivacqua, Daniel Schneider 0008, Cheng Xie, Jinghui Zhang, Haibin Zhu, Kunkun Peng, Claudia Lage Rebello da Motta, editors, 26th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2023, Rio de Janeiro, Brazil, May 24-26, 2023. pages 53-58, IEEE, 2023. [doi]
Abstract is missing.