Jared M. Spool, Will Schroeder, Tara Scanlon, Carolyn Snyder. Web sites that work: designing with your eyes open. In Clare-Marie Karat, Arnold M. Lund, editors, CHI 98 Conference Summary on Human Factors in Computing Systems, CHI '98, Los Angeles, California, USA. pages 147-148, ACM, 1998. [doi]
Abstract is missing.