Jarmo Suominen. Cities as Sustainable Service Platforms - A Framework for Institutional Service Delivery in the Urban Context. In Pei-Luen Patrick Rau, editor, Cross-Cultural Design. Applications in Cultural Heritage, Creativity and Social Development - 10th International Conference, CCD 2018, Held as Part of HCI International 2018, Las Vegas, NV, USA, July 15-20, 2018, Proceedings, Part II. Volume 10912 of Lecture Notes in Computer Science, pages 371-390, Springer, 2018. [doi]
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