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Umsetzung eines ITIL-konformen IT-Service-Support auf der Grundlage von Web-Services

Gerrit Tamm, Rüdiger Zarnekow. Umsetzung eines ITIL-konformen IT-Service-Support auf der Grundlage von Web-Services. In Otto K. Ferstl, Elmar J. Sinz, Sven Eckert, Tilman Isselhorst, editors, Wirtschaftsinformatik 2005: eEconomy, eGovernment, eSociety, 7. Internationale Tagung Wirtschaftsinformatik 2005, Bamberg, 23.2.2005 - 25.2.2005. pages 647-666, Physica-Verlag, 2005.

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