David Li Tang, France Bouthillier, Pierre Pluye, Roland M. Grad, Carol Repchinsky. Customer feedback management: Developing an organizational process of information use. In Bridging the Gulf: Communication and Information in Society, Technology, and Work - Proceedings of the 74th ASIS&T Annual Meeting, ASIST 2011, New Orleans, LA, USA, October 9-12, 2011. Volume 48 of Proceedings of the Association for Information Science and Technology, pages 1-4, Wiley, 2011. [doi]
Abstract is missing.