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Implementation of a user-centered framework in the development of a web-based health information database and call center

Heather A. Taylor, Dori Sullivan, Cydney Mullen, Constance M. Johnson. Implementation of a user-centered framework in the development of a web-based health information database and call center. Journal of Biomedical Informatics, 44(5):897-908, 2011. [doi]

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