Speech Acts in Actual Processes: Evaluation of Interfaces and Triggers in ITIL - researchr publication authors

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Johannes Tenschert, Jana-Rebecca Rehse, Peter Fettke, Richard Lenz. Speech Acts in Actual Processes: Evaluation of Interfaces and Triggers in ITIL. In Ernest Teniente, Matthias Weidlich, editors, Business Process Management Workshops - BPM 2017 International Workshops, Barcelona, Spain, September 10-11, 2017, Revised Papers. Volume 308 of Lecture Notes in Business Information Processing, pages 348-360, Springer, 2017. [doi]

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