Johannes Tenschert, Jana-Rebecca Rehse, Peter Fettke, Richard Lenz. Speech Acts in Actual Processes: Evaluation of Interfaces and Triggers in ITIL. In Ernest Teniente, Matthias Weidlich, editors, Business Process Management Workshops - BPM 2017 International Workshops, Barcelona, Spain, September 10-11, 2017, Revised Papers. Volume 308 of Lecture Notes in Business Information Processing, pages 348-360, Springer, 2017. [doi]
@inproceedings{TenschertRFL17,
title = {Speech Acts in Actual Processes: Evaluation of Interfaces and Triggers in ITIL},
author = {Johannes Tenschert and Jana-Rebecca Rehse and Peter Fettke and Richard Lenz},
year = {2017},
doi = {10.1007/978-3-319-74030-0_26},
url = {https://doi.org/10.1007/978-3-319-74030-0_26},
researchr = {https://researchr.org/publication/TenschertRFL17},
cites = {0},
citedby = {0},
pages = {348-360},
booktitle = {Business Process Management Workshops - BPM 2017 International Workshops, Barcelona, Spain, September 10-11, 2017, Revised Papers},
editor = {Ernest Teniente and Matthias Weidlich},
volume = {308},
series = {Lecture Notes in Business Information Processing},
publisher = {Springer},
isbn = {978-3-319-74030-0},
}