Oliver Thomas, Philipp Walter, Thorsten Dollmann, Peter Loos, Michael Schlicker. Using Fuzzy Process Models to Improve Technical Customer Services: A Gase Study for Heating Facilities. In Peter Loos, Markus Nüttgens, Klaus Turowski, Dirk Werth, editors, Modellierung betrieblicher Informationssysteme - Modellierung zwischen SOA und Compliance Management - 27.-28. November 2008 Saarbrücken, Germany. Volume 141 of LNI, pages 165-177, GI, 2008.
@inproceedings{ThomasWDLS08,
title = {Using Fuzzy Process Models to Improve Technical Customer Services: A Gase Study for Heating Facilities},
author = {Oliver Thomas and Philipp Walter and Thorsten Dollmann and Peter Loos and Michael Schlicker},
year = {2008},
tags = {process modeling},
researchr = {https://researchr.org/publication/ThomasWDLS08},
cites = {0},
citedby = {0},
pages = {165-177},
booktitle = {Modellierung betrieblicher Informationssysteme - Modellierung zwischen SOA und Compliance Management - 27.-28. November 2008 Saarbrücken, Germany},
editor = {Peter Loos and Markus Nüttgens and Klaus Turowski and Dirk Werth},
volume = {141},
series = {LNI},
publisher = {GI},
}