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Using Fuzzy Process Models to Improve Technical Customer Services: A Gase Study for Heating Facilities

Oliver Thomas, Philipp Walter, Thorsten Dollmann, Peter Loos, Michael Schlicker. Using Fuzzy Process Models to Improve Technical Customer Services: A Gase Study for Heating Facilities. In Peter Loos, Markus Nüttgens, Klaus Turowski, Dirk Werth, editors, Modellierung betrieblicher Informationssysteme - Modellierung zwischen SOA und Compliance Management - 27.-28. November 2008 Saarbrücken, Germany. Volume 141 of LNI, pages 165-177, GI, 2008.

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