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Simulation as an integral part of the decision making processes in a service industry: Eircom s field technicians

Feargal Timon. Simulation as an integral part of the decision making processes in a service industry: Eircom s field technicians. In Scott J. Mason, Raymond R. Hill, Lars Mönch, Oliver Rose, Thomas Jefferson, John W. Fowler, editors, Proceedings of the 2008 Winter Simulation Conference, Global Gateway to Discovery, WSC 2008, InterContinental Hotel, Miami, Florida, USA, December 7-10, 2008. pages 2932, WSC, 2008. [doi]

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