Jos J. M. Trienekens, Rob J. Kusters, Ben Rendering, Kees Stokla. Business Objectives as Drivers for Process Improvement: Practices and Experiences at Thales Naval The Netherlands (TNNL). In Jörg Desel, Barbara Pernici, Mathias Weske, editors, Business Process Management: Second International Conference, BPM 2004, Potsdam, Germany, June 17-18, 2004. Proceedings. Volume 3080 of Lecture Notes in Computer Science, pages 33-48, Springer, 2004. [doi]
@inproceedings{TrienekensKRS04,
title = {Business Objectives as Drivers for Process Improvement: Practices and Experiences at Thales Naval The Netherlands (TNNL)},
author = {Jos J. M. Trienekens and Rob J. Kusters and Ben Rendering and Kees Stokla},
year = {2004},
url = {http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3080&spage=33},
researchr = {https://researchr.org/publication/TrienekensKRS04},
cites = {0},
citedby = {0},
pages = {33-48},
booktitle = {Business Process Management: Second International Conference, BPM 2004, Potsdam, Germany, June 17-18, 2004. Proceedings},
editor = {Jörg Desel and Barbara Pernici and Mathias Weske},
volume = {3080},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {3-540-22235-9},
}