Jos J. M. Trienekens, Rob J. Kusters, Ben Rendering, Kees Stokla. Business Objectives as Drivers for Process Improvement: Practices and Experiences at Thales Naval The Netherlands (TNNL). In Jörg Desel, Barbara Pernici, Mathias Weske, editors, Business Process Management: Second International Conference, BPM 2004, Potsdam, Germany, June 17-18, 2004. Proceedings. Volume 3080 of Lecture Notes in Computer Science, pages 33-48, Springer, 2004. [doi]
Abstract is missing.