Bianca Trinkenreich, Gleison Santos, Monalessa Perini Barcellos. SINIS - A method to support defining goals, strategies and indicators for IT Services. In Andreia Malucelli, Sheila S. Reinehr, editors, Proceedings of the 16th Brazilian Symposium on Software Quality, SBQS 2017, Rio de Janeiro, RJ, Brazil, August 28-30, 2017. pages 370-384, SBC, 2017. [doi]
Abstract is missing.