I. Chang Tsai, Chung-Han Yeh. Integrating SERVQUAL and Importance-Performance Analysis for Assessing Smart Campus Service Quality: A Case Study of an English Training Programme in Vietnam. In Demetrios G. Sampson, Ronghuai Huang, Gwo-Jen Hwang, Tzu-Chien Liu, Nian-Shing Chen, Kinshuk, Chin-Chung Tsai, editors, 15th IEEE International Conference on Advanced Learning Technologies, ICALT 2015, Hualien, Taiwan, July 6-9, 2015. pages 436-440, IEEE, 2015. [doi]
@inproceedings{TsaiY15-0, title = {Integrating SERVQUAL and Importance-Performance Analysis for Assessing Smart Campus Service Quality: A Case Study of an English Training Programme in Vietnam}, author = {I. Chang Tsai and Chung-Han Yeh}, year = {2015}, doi = {10.1109/ICALT.2015.8}, url = {http://dx.doi.org/10.1109/ICALT.2015.8}, researchr = {https://researchr.org/publication/TsaiY15-0}, cites = {0}, citedby = {0}, pages = {436-440}, booktitle = {15th IEEE International Conference on Advanced Learning Technologies, ICALT 2015, Hualien, Taiwan, July 6-9, 2015}, editor = {Demetrios G. Sampson and Ronghuai Huang and Gwo-Jen Hwang and Tzu-Chien Liu and Nian-Shing Chen and Kinshuk and Chin-Chung Tsai}, publisher = {IEEE}, isbn = {978-1-4673-7334-0}, }