Misha W. Vaughan, Janice Rohn, Catherine Courage, Chris Nodder, Simon Herd. Connecting with large market customers: can we still call it usability?. In Elizabeth Dykstra-Erickson, Manfred Tscheligi, editors, Extended abstracts of the 2004 Conference on Human Factors in Computing Systems, CHI 2004, Vienna, Austria, April 24 - 29, 2004. pages 1574-1575, ACM, 2004. [doi]
Abstract is missing.