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Troubleshooting at the Call Centre: A Knowledge-based Approach

Megan Vazey, Debbie Richards. Troubleshooting at the Call Centre: A Knowledge-based Approach. In M. H. Hamza, editor, IASTED International Conference on Artificial Intelligence and Applications, part of the 23rd Multi-Conference on Applied Informatics, Innsbruck, Austria, February 14-16, 2005. pages 721-726, IASTED/ACTA Press, 2005.

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Megan Vazey

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Debbie Richards

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