Megan Vazey, Debbie Richards. Troubleshooting at the Call Centre: A Knowledge-based Approach. In M. H. Hamza, editor, IASTED International Conference on Artificial Intelligence and Applications, part of the 23rd Multi-Conference on Applied Informatics, Innsbruck, Austria, February 14-16, 2005. pages 721-726, IASTED/ACTA Press, 2005.
@inproceedings{VazeyR05,
title = {Troubleshooting at the Call Centre: A Knowledge-based Approach},
author = {Megan Vazey and Debbie Richards},
year = {2005},
tags = {rule-based, systematic-approach},
researchr = {https://researchr.org/publication/VazeyR05},
cites = {0},
citedby = {0},
pages = {721-726},
booktitle = {IASTED International Conference on Artificial Intelligence and Applications, part of the 23rd Multi-Conference on Applied Informatics, Innsbruck, Austria, February 14-16, 2005},
editor = {M. H. Hamza},
publisher = {IASTED/ACTA Press},
isbn = {0-88986-459-4},
}