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Servitization in the automotive sector: creating value and competitive advantage through service after sales

Sven Verstrepen, Dirk Deschoolmeester, Roelof van den Berg. Servitization in the automotive sector: creating value and competitive advantage through service after sales. In Kai Mertins, Oliver Krause, Burkhard Schallock, editors, Global Production Management, IFIP TC5/WG5.7 International Conference on Advances in Production Management Systems, September 6-10, 1999, Berlin, Germany. Volume 151 of IFIP Conference Proceedings, pages 538-545, Kluwer, 1999.

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