A Queueing Theoretic Approach to Set Staffing Levels in Time-Dependent Dual-Class Service Systems - researchr publication authors

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Julie Leanne Vile, Jonathan Gillard, Paul R. Harper, Vincent A. Knight. A Queueing Theoretic Approach to Set Staffing Levels in Time-Dependent Dual-Class Service Systems. Decision Sciences, 48(4):766-794, 2017. [doi]

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