Julie Leanne Vile, Jonathan Gillard, Paul R. Harper, Vincent A. Knight. A Queueing Theoretic Approach to Set Staffing Levels in Time-Dependent Dual-Class Service Systems. Decision Sciences, 48(4):766-794, 2017. [doi]
@article{VileGHK17,
title = {A Queueing Theoretic Approach to Set Staffing Levels in Time-Dependent Dual-Class Service Systems},
author = {Julie Leanne Vile and Jonathan Gillard and Paul R. Harper and Vincent A. Knight},
year = {2017},
doi = {10.1111/deci.12236},
url = {https://doi.org/10.1111/deci.12236},
researchr = {https://researchr.org/publication/VileGHK17},
cites = {0},
citedby = {0},
journal = {Decision Sciences},
volume = {48},
number = {4},
pages = {766-794},
}