Mahesh Viswanathan, Hidayatullah Shaikh, Anca Sailer, Yang Song, Xing Fang, Yu Hui Wu, Zhi Le Zou, Kishore P. Reddy, Abhijit Deshmukh, Manish Gupta 0007, Bharat Krishnamurthy, Manish Sethi, Balaji Viswanathan, Joseph G. Gulla, Fouad Matar. ERMIS: Designing, developing, and delivering a remote managed infrastructure services solution. IBM Journal of Research and Development, 53(6):8, 2009. [doi]
Abstract is missing.