Imesha Denagama Vitharanage, Denise Toman, Wasana Bandara, Rehan Syed. Realizing the Benefits of Process Improvement: The Case of Queensland University of Technology. In Jan vom Brocke, Jan Mendling, Michael Rosemann, editors, Business Process Management Cases Vol. 2, Digital Transformation - Strategy, Processes and Execution. pages 179-191, Springer, 2021. [doi]
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