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The Effect of First Impressions of an E-Commerce Chatbot's Personality and Abilities on Expectations for the User Experience

Sasha Volodin, Sara Moussawi. The Effect of First Impressions of an E-Commerce Chatbot's Personality and Abilities on Expectations for the User Experience. In Sven Laumer, Jeria L. Quesenberry, Damien Joseph, Christian Maier, Daniel Beimborn, Shirish C. Srivastava, editors, SIGMIS-CPR 2020, Computers and People Research Conference, Nuremberg, Germany, June 19-21, 2020. pages 60, ACM, 2020. [doi]

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