Service Science: The Opportunity to Re-think What We Know About Service Design - researchr publication

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Christopher A. Voss, Juliana Hsuan. Service Science: The Opportunity to Re-think What We Know About Service Design. In Haluk Demirkan, James C. Spohrer, Vikas Krishna, editors, The Science of Service Systems. Service Science, pages 231-244, Springer, 2011. [doi]

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