Alexander Voß, Rob Procter, Roger Slack, Mark Hartswood, Mark Rouncefield. Understanding and Supporting Dependability as Ordinary Action. In Karen Clarke, Gillian Hardstone, Mark Rouncefield, Ian Sommerville, editors, Trust in Technology: A Socio-Technical Perspective. Volume 36 of Computer Supported Cooperative Work, pages 195-216, Springer, 2006. [doi]
Abstract is missing.