Evaluating the effectiveness of static word embeddings on the classification of IT support tickets

Yasmen Wahba, Nazim H. Madhavji, John Steinbacher. Evaluating the effectiveness of static word embeddings on the classification of IT support tickets. In Lily Shaddick, Guy-Vincent Jourdan, Vio Onut, Tinny Ng, editors, CASCON '20: Proceedings of the 30th Annual International Conference on Computer Science and Software Engineering, Toronto, Ontario, Canada, November 10 - 13, 2020. pages 198-206, ACM, 2020. [doi]

Abstract

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