Kelly Wainwright, Caitlin Power. Adventures in Starting a Service Desk. In Laurie Fox, Chris King, Shundra White, editors, Proceedings of the 2016 ACM SIGUCCS Annual Conference on User Services, Denver, CO, USA, November 6-9, 2016. pages 11-14, ACM, 2016. [doi]
@inproceedings{WainwrightP16, title = {Adventures in Starting a Service Desk}, author = {Kelly Wainwright and Caitlin Power}, year = {2016}, doi = {10.1145/2974927.2974940}, url = {http://doi.acm.org/10.1145/2974927.2974940}, researchr = {https://researchr.org/publication/WainwrightP16}, cites = {0}, citedby = {0}, pages = {11-14}, booktitle = {Proceedings of the 2016 ACM SIGUCCS Annual Conference on User Services, Denver, CO, USA, November 6-9, 2016}, editor = {Laurie Fox and Chris King and Shundra White}, publisher = {ACM}, isbn = {978-1-4503-4095-3}, }