He Wan, Maggie Qiuzhu Mei, Jie Yan, Jie Xiong, Le Wang 0006. How does apology matter? Responding to negative customer reviews on online-to-offline platforms. Electronic Commerce Research and Applications, 61:101291, September 2023. [doi]
@article{WanMYXW23, title = {How does apology matter? Responding to negative customer reviews on online-to-offline platforms}, author = {He Wan and Maggie Qiuzhu Mei and Jie Yan and Jie Xiong and Le Wang 0006}, year = {2023}, month = {September}, doi = {10.1016/j.elerap.2023.101291}, url = {https://doi.org/10.1016/j.elerap.2023.101291}, researchr = {https://researchr.org/publication/WanMYXW23}, cites = {0}, citedby = {0}, journal = {Electronic Commerce Research and Applications}, volume = {61}, pages = {101291}, }