He Wan, Maggie Qiuzhu Mei, Jie Yan, Jie Xiong, Le Wang 0006. How does apology matter? Responding to negative customer reviews on online-to-offline platforms. Electronic Commerce Research and Applications, 61:101291, September 2023. [doi]
@article{WanMYXW23,
title = {How does apology matter? Responding to negative customer reviews on online-to-offline platforms},
author = {He Wan and Maggie Qiuzhu Mei and Jie Yan and Jie Xiong and Le Wang 0006},
year = {2023},
month = {September},
doi = {10.1016/j.elerap.2023.101291},
url = {https://doi.org/10.1016/j.elerap.2023.101291},
researchr = {https://researchr.org/publication/WanMYXW23},
cites = {0},
citedby = {0},
journal = {Electronic Commerce Research and Applications},
volume = {61},
pages = {101291},
}